Shipping
All orders from Ecobonjour are delivered within 3-4 days.
Customers can enjoy free shipping in UAE for orders of 200aed and above.
Currently, we are not delivering outside of UAE but will consider to do so in the future.
Claims
If you happen to receive a damaged or defective product, please Get In Touch with us within 7 days of receiving the products. Kindly provide order number, a description of defects and attach pictures showing the defects.
Returns
We accept returns within 7 days of delivery or purchase. Products need to be in new and unopened condition. In order to initiate a Return, please Get In Touch with us providing us the order number and tracking number. You will have to arrange for shipping at your own cost. The return address is :
Attention : Ecobonjour Trading LLC
XXXXXXXX
XXXXXXXX
Dubai, UAE
Upon receipt of your item(s) we will assess it’s eligibility for return within 3-4 working days and will inform you by email. If item(s) is suitable to be returned, we will refund the order item(s) amount to the purchasing card provided.